Warranty & Campaign

Warranty

What is the Nissan New Vehicle Warranty?

To secure the customer's peace of mind and an exciting owning experience of Nissan vehicles, Nissan will guarantee the vehicle operation under certain conditions. We would like to inform you of a brief explanation of the NEW VEHICLE WARRANTY here to provide you with an idea of each customer's benefits. However, for details we would like to ask your confirmation in the Warranty booklet provided to each customer with the vehicle delivery.

Outline of New Vehicle Warranty

NSC, hereinafter referred to as "Nissan", warrants that for a designated period of time or specified mileage as set out under the section titled "NEW VEHICLE WARRANTY PERIOD", Nissan will repair or replace any part on the vehicle (except for those items listed under the section "What is not covered") which proves to be defective in materials or workmanship free of charge, subject to the terms and condition of this New Vehicle Warranty.

New Vehicle Warranty Period

The period for the New Vehicle Warranty is the following designated period of time or specified mileage, starting from the date that the vehicle is first registered or put into service whichever comes first. PERIOD: 3 years

MILEAGE: 100,000 km

For details please refer to the "New Vehicle Warranty Period" section in the Warranty booklet.

What Nissan will do

To help you secure maximum satisfaction from your new vehicle, all the delivered vehicles have been inspected and conditioned according to Nissan's new vehicle pre-delivery inspection procedure.

When the warranty applies, repairs or replacements will be made at no charge for parts or labor by an authorized Nissan dealer or nominated Nissan outlet.

For details please refer to the "What Nissan Will Do" section in the Warranty booklet.

Condition for New Vehicle Warranty

For proper maintenance and care of your vehicle, the scheduled maintenance services are minimum requirements which should be performed at your initiative as outlined in your Owner's Manual and the Maintenance section of the Customer Information Booklet.

For details please refer to the "What you must do" in the Warranty booklet.

What is not covered

Following is a partial list of conditions when the NEW VEHICLE WARRANTY will not be applied.

All tires and batteries are subject to a separate warranty, as set out in detail under the section titled "TIRE AND BATTERY WARRANTY".
Damage or failures resulting from unauthorized modifications or use of any non "Genuine Nissan" parts, accessories or equipment.
Normal wear and tear.
Damage or failures resulting from use of non-recommended, improper or dirty fuel, fluid, oil or lubricant.
Misuse, such as driving over kerbs, over loading, racing, continuous drive after loss of lubricants, oils, refrigerant or water.

For other conditions, please refer to the "What is not covered" in the Warranty booklet.

Campaign

Enter your 16 or 17-digit chassis number:

Records found for your VIN

The entered information cannot be located in our database. Please call our Nissan Customer Service (NCAC hotline) at (+632) 8403-6593 or (+63) 927-600-9557.

Enter your 16 or 17-digit chassis number:

NOTE: Due to incomplete CS Number and Plate Number data, we encourage customers to check their vehicle's VIN or Chassis Number for more accurate results.

SERVICE CAMPAIGN CARAVAN

Details and Schedule

Customer safety is our priority. For added convenience, our Nissan Service Caravan is now available to serve NCR-based customers at home to replace Takata airbags, and other service campaigns.

Call us to set your FREE home service appointment - Call NCAC (02) 8403-6593

Want to find out if your vehicle is affected? Check here: https://www.nissan.ph/service/customer-support/warranty-campaign.html

*For vehicles covered by Service Campaign only

REGISTER HERE

HOW DO I LOCATE MY CHASSIS NUMBER?

You may locate your 16 or 17-digit Chassis Number on your Certificate of Registration as indicated below.

WE CARE ABOUT YOUR SAFETY

Cars around the world from different automakers contain faulty Takata airbag inflators, which may cause the airbag to malfunction when deployed.

In keeping with its commitment to the safety of its customers, Nissan Philippines Inc. (NPI) continues on its efforts to implement the global service campaign for selected Nissan vehicles with potential defective airbags. Through the service campaign, Nissan customers can have their airbags replaced at the dealership of choice at no additional cost.

Affected customers are advised to visit an authorized Nissan Dealership nearest them, or call the 24/7 Nissan Customer Assistance Center (NCAC) hotline at (+632) 8403-65-93 or 0927-600-9557 (Globe).

URVAN 18-SEATER SERVICE CAMPAIGN

Dear Valued Nissan Customer

Nissan Philippines, Inc. (“Nissan”) is dedicated to maintaining the highest standards of safety and compliance for all our vehicles. As part of our ongoing commitment to regulatory compliance and customer satisfaction, we would like to inform our valued customers about an update concerning the Nissan Urvan.

Nissan updated the variant name of the Urvan 2.5 Standard 18-seater M/T to Urvan 2.5 Standard Plus M/T and changed its seat capacity description from 18-seater to 17-seater, in compliance with the standards of the Land Transportation Office (LTO) in accordance with the provisions of Republic Act No. 4136 (RA4136), also known as the "Land Transportation and Traffic Code," and LTO Administrative Order ACL-2009-018.

Rest assured that this update does not impact the safety, performance, or quality of the Nissan Urvan. We are working closely with the LTO and DTI to ensure a smooth and efficient approach for affected vehicles. Affected vehicle owners are not required to update their vehicle registration and will be contacted directly by Nissan with information and support pertaining to the said concern.

We encourage affected customers to contact Nissan Customer Assistance Center (NCAC) on these following numbers (+632) 8403-6593, 0927-600-9557, 0953-5786803, 0953-5786804 if further clarification is needed.

Sincerely yours,

Nissan Philippines, Inc.

TAKATA AIRBAG RECALL DETAILS

• The safety defect on the Takata airbag inflators may harm or seriously injure you or your passengers

• Service parts are available for all affected Nissan vehicles

• Repair as fast as 1 hour, free of charge

See the table below for the list of Nissan vehicles involved with their production years:

Warranty and Campaign