Legal and other policies
Privacy and Legal
PRIVACY STATEMENT FOR CUSTOMERS
Nissan Philippines, Inc. (the ‘Company’, ‘we’, or ‘us’) was founded on September 23, 2013 and is a joint venture formed by Nissan Motor Co., Ltd. (Nissan) and longtime partners Universal Motors Corporation and Yulon Philippines Investment Co. Ltd. The Company has been operating as the sole national sales company in the Philippines unifying the Nissan brand under one umbrella.
As we continue to grow our share in the market by broadening our product lineup with exciting vehicles, strengthening sales and fortifying its service across the nation, we inevitably collect and process Personal Information of our customers.
We understand the importance of privacy to our customers, and we are committed to the highest standards of privacy and data protection compliance and expect everyone in our Company to adhere to these standards. We demand highest standards of ethics and compliance with applicable laws and rules from our management, employees, and third party suppliers and service providers.
TO WHAT DOES THIS PRIVACY STATEMENT APPLY?
This Statement applies to all our systems involving the processing of customer Personal Information.
This Statement does not apply to any website, product or service of any third-party organization even if the website links to (or from) our Website. Please always review the privacy practices of any third-party organization before deciding whether to provide any information.
WHAT INFORMATION DO WE COLLECT?
The term “Personal Information”, as used in this Statement, refers to any data (whether by itself or when linked with other information) in the possession of, or likely to come into the possession of the Company, that can be used to identify a specific living person.
Personal Information does not include information that has been aggregated or made anonymous such that it can no longer be reasonably associated with a specific person.
We collect the following Personal Information from our customers:
Contact details sucha s e-mail address, telephone and/or mobile number
We also collect Vehicle Information for provision of after-sales services, which can be coursed through any of the authorized Dealers, at the convenience of the customer.
For purposes of market analytics and research, as well as improving the design of our products and our sales strategy, we also collect the following:
WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect your Personal Information for the following purposes:
To prepare the documentation needed for the purchase of the vehicle, including in-house or third-party financing scheme; if applicable;
To manage the process of billing the Purchase for vehicles purchased and services rendered;
To facilitate the release or delivery of the vehicle;
To provide after-sales support services;
To allow flexibility of customers in choosing the most convenient Nissan Service Center to provide required services for the Nissan vehicle;
To receive customer complaints or feedback and take necessary action in response to the complaint or feedback;
To maintain communication with Purchaser and inform the Purchaser of Nissan’s newest vehicle line-up and services offered;
To gather feedback and information, including sales and service experience
To facilitate warranty registration and approval of claims, enable claims payment processing, submit the same to the Global Warranty System for Supplier Chargeback, make a Weekly Analysis of Claims per model per dealer, and issue the Warranty Claims Policy;
To assess Service Campaign-affected vehicles, provide an analysis of affected vehicles, and enable data comparison of affected vehicles and possible repair of vehicles;
To facilitate the registration in our NIMS Database;
To identify units sold by dealers for matching of incentive reimbursement;
To identify customer raffle winner;
To reconcile Company’s records with dealer records, consolidate reports, provide materials for business review and internal meetings; and
To assert and defend any legal claims.
TO WHOM DO WE DISCLOSE YOUR PERSONAL INFORMATION?
Subject to the Data Privacy Act, we may share, preserve, transfer, and disclose your Personal Information to the following:
Nissan Philippines, Inc., its management, employees, agents, authorized representatives, including its network of authorized Dealers, the management, employees, agents, and authorized representatives of the latter;
Third party suppliers and service providers that help us provide our products and services, to the extent needed to perform their duties and their functions; and
Government authorities and such entities that may have a legitimate and legal interest in the information, in response to a legal request such as a search warrant, court order or subpoena, if we believe in good faith that we are required to do so under the law.
HOW DO WE COLLECT YOUR INFORMATION?
Broadly speaking, we collect information in three ways: (1) when you provide it directly to us, (2) when we obtain verification information about you or your company through trusted third parties, and (3) passively through technology such as “cookies”.
Specifically, we collect Personal Information [about] you from our accredited dealers who input the same to our system. We also collect your Personal Information through the contracts and forms that you submitted to or was acquired by us with your authorization, verification with trusted third parties, and passive technologies (e.g. cookies).
WHAT ARE YOUR RIGHTS AS A DATA SUBJECT AND HOW DO YOU EXERCISE THEM?
As a data subject whose Personal Information will be collected and processed by us, you are entitled to the following rights, pursuant to Section 16 of Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and Section 34 of its Implementing Rules and Regulations:
Right to be informed
You have the right to be informed whether Personal Information pertaining to you shall be, are being, or have been processed, including the existence of automated decision-making and profiling.
Right to object
You have the right to object to the processing of your Personal Information, including processing for direct marketing, automated processing or profiling. You shall also be notified and be given an opportunity to withhold consent to the processing in case of changes or any amendment to the information supplied or declared to the data subject.
Right to Access
You have a right to be given access to specific kinds of information identified in the Data Privacy Act upon reasonable demand.
Right to Rectification
You have the right to dispute the inaccuracy or error in the Personal Information and have us correct it immediately and accordingly, unless the request is vexatious or otherwise unreasonable.
Right to Erasure or Blocking
You shall have the right to suspend, withdraw or order the blocking, removal or destruction of your Personal Information from our filing system.
Right to Damages
Upon presentation of a valid decision, we recognize your right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of Personal Information, taking into account any violation of your rights and freedoms as data subject.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
Generally, we shall keep your Personal Information in our database for a period of ten (10) years, after which period, the same shall be deleted unless needed for:
the fulfillment of declared, specific, and legitimate purpose;
the establishment, exercise, or defense of legal claims, such as ongoing investigations, legal proceedings, and litigation; or
legitimate business purposes, which must be consistent with standards followed by the applicable industry or approved by the appropriate government agency.
Personal Information provided to us shall be disposed or discarded in a secure manner that would prevent further processing, unauthorized access, or disclosure to any other party, or prejudice the interests of our customers.
For a more detailed discussion regarding the retension of your Personal Information, please refer to our Data Retention Policy.
WHY DO WE RETAIN YOUR PERSONAL INFORMATION?
We will retain Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by the Data Privacy Act of 2012. Please note that we have a variety of obligations to retain the Data that you provide to us, including to ensure that transactions can be appropriately processed, settled, refunded or charged-back, to help identify fraud and to comply with anti-money laundering and other laws and rules that apply to us and to our financial service providers. There may also be residual Data that will remain within our databases and other records, which will not be removed.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
This Company has put in place physical, electronic, and managerial procedures designed to help prevent unauthorized access, to maintain data security, and to use correctly the Information we collect online. These safeguards vary based on the sensitivity of the Information that we collect and store.
Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If the customer has reason to believe that his interaction with us is no longer secure (for example, if the customer feels that the security of his account has been compromised), please contact our Data Protection Officer immediately. His contact details are provided in Part XII below.
WHAT ABOUT CHANGES TO THIS STATEMENT?
We may change this Privacy Statement. The date indicated at the top of this Privacy Statement indicates when this Privacy STatement was last revised. Any changes are effective when we post the revised Privacy Statement for Customers on our website.
We may provide you with disclosures and alerts regarding this Privacy Statement by posting them on our website. Disclosures and notices in relation to this Privacy Statement or Personal Information shall be considered to be received by you within twenty-four (24) hours of the time they are posted to our website.
HOW CAN YOU REACH US?
If you have any questions or suggestions about this Privacy Statement or would like to access or seek correction of your Personal Information, or if you have any complaints regarding our privacy practices, please contact our Data Protection Officer:
DATA PROTECTION OFFICER
Nissan Philippines, Inc.
9F Ecorpime Building 32nd St. cor. 9th Ave.
Bonifacio Global City, Taguig City
(+63 2) 8230-6000
Because email communications are not always secure, you are asked not to include credit card or other sensitive data (such as racial or ethnic origin, political opinions, religion, health, or the like) in emails sent to us.
COPYRIGHT AND DISCLAIMER
All information whether specific or general, descriptions, explanations, specifications and illustrations contained in this website are based on the latest product information available at the time of publication
Product specifications, features, photographs and product shots of NISSAN Vehicles and such other products (collectively referred to as “NISSAN Products”), featured and/or seen and/or made available for sale by NISSAN PHILIPPINES, INC. (“NPI”) this website, may be shown fitted with one or more optional extras, including but not limited to alloy wheels, driving lights, bull-bars, tow-bars, trays and mirrors. Unless otherwise expressly indicated, all prices quoted do not include the cost of any optional extras. Moreover, the NISSAN Products shown may vary from the actual commercial NISSAN Products released in the Philippines and due to variations in computer hardware and software, actual vehicle colors may vary from those reproduced on this site. Please see your Nissan Dealer for further information.
NPI reserves the right, at its discretion at anytime, and without prior notice, to change the information and any written or visual content of the website, discontinue or change models, features, specifications, designs, and prices of the Nissan Products referred to in this site without incurring liability for any errors in the printing error or inaccuracy in any way. Always consult your Nissan Dealer for the latest information on models, specifications, features, prices, options and availability.
In addition, NPI. reserves the right to change information such as car information, news, promotions, photographs, and similar items, displayed on the website www.nissan.ph without advance notice required.
The user undertakes to review the website policies periodically and acknowledges that the use of the website after any such amendment(s) to the website policies signifies acceptance thereof.
Privacy Statement For Customers
as of September 15, 2021