NISSAN PHILIPPINES RAISES THE BAR IN CUSTOMER SERVICE WITH NISSAN EXPRESS SERVICE
Nissan Express Service
FRIDAY | 16 DECEMBER 2016
Nissan Philippines Inc (NPI) lives up to its innovative drive with its latest offering, the Nissan Express Service. Launched at the new Nissan Sucat dealership, Nissan Express Service is designed to provide an intelligent, more focused customer engagement, promising ease and convenience to all Nissan customers.
"All of these services are in keeping with our commitment to customer service," said NPI President and Managing Director Ramesh Narasimhan. "Part of this new offering will also include industry firsts, such as our Book-A-Mechanic online feature as well as our 30 minutes service guarantee."
Under Nissan Express Service, Nissan promises to have the vehicle checked and PMS done within 30 minutes, or the labor fee is waived. Within that time frame, customers can expect a package of services that includes specialized tools and equipment, a coordinated two-man work process flow, and a computerized digital planning system to manage the workbay load.
With online Book-A-Mechanic system, a customer can book an appointment online, and a dedicated mechanic will be on hand, together with a service bay assigned to the customer during the appointed time slot. For added convenience, customers can Book-A-Mechanic online, or through the phone by directly calling the dealer of choice, or through the 24/7 Nissan Customer Assistance Center (NCAC) at (02)403-6593.
The Nissan Express Service is currently available in Nissan Sucat, Nissan High Performance Center in Quezon Avenue, Nissan North EDSA, Nissan Mantrade, Nissan Southwoods, Nissan Ortigas, Nissan Westgate Alabang and Nissan Shaw Mandaluyong. It will be rolled out to the rest of the Nissan dealer network within 2017.