To our valued Nissan customers,
Thank you very much for your confidence in our brand and product. Nissan is committed to the satisfaction of our valued customers. We always listen to your feedback and make all efforts to address your concerns.
In relation to the Kicks e-POWER Air Conditioning (AC) cooling issue, we'd like to share a few important updates:
- Nissan has identified that a software and a component part of the compressor have caused the AC cooling issues in some Kicks e-POWER vehicles. We assure you that this issue does not affect the vehicle's safety nor its drivability.
- Nissan will be conducting a service campaign on Kicks e-POWER which is expected to begin within June 2023. Nissan will make further announcements about the campaign details and reach out to affected customers directly.
- Due to the partial readiness of the parts at this moment, Nissan will give priority to customers whose vehicle is experiencing the said issue. We regret to inform our customers who have already placed orders that vehicle delivery may be temporarily affected and will receive their new vehicle within June 2023. We will keep our customers updated.
We sincerely apologize for any inconvenience this may have caused and thank our customers for their patience in this matter. Our customers are at the center of everything we do and promise to keep you as a top priority.
Nissan Philippines Inc.